Returns & Exchanges
At JOI®, we want you to be completely satisfied with your plant-based milk concentrates; if your order isn't quite right, we are here to help with a seamless return or exchange process.
Review Our Policy
Ensure your items are unopened and within 30 days of the delivery date to qualify for a full refund or store credit.
Contact Support
Send an email to our customer care team with your order number and the reason for your return to receive a prepaid shipping label.
Pack Your Items
Securely package the products in their original shipping box or a similar sturdy container to prevent damage during transit.
Drop Off & Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing