Frequently Asked Questions
Everything you need to know about JOI® plant-based concentrates.
What makes JOI® different from traditional plant milks?
Unlike carton milks that are mostly water, JOI® is a shelf-stable concentrate. You simply add water and blend to create fresh, creamy plant milk at home without the additives, gums, or preservatives.
How long does a jar of JOI® last once opened?
Because our concentrates are low-moisture, they are shelf-stable for up to 12 months after opening. No refrigeration is required for the concentrate itself—just store it in a cool, dry place.
How do I prepare JOI® milk?
It's easy! Add 1-2 tablespoons of JOI® concentrate to 1 cup of water and blend for 30 seconds. You can adjust the ratio to achieve your preferred level of creaminess.
What is your shipping policy?
We offer standard shipping across the United States. Orders typically process within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
Can I return my order if I am not satisfied?
Due to the food-based nature of our products, we cannot accept returns. However, if your product arrived damaged or you are unhappy with your experience, please contact our support team within 30 days for a resolution.
Are JOI® products gluten-free and vegan?
Yes, all JOI® concentrates are 100% plant-based, vegan, non-GMO, and gluten-free. We focus on clean, minimal ingredients to ensure the highest quality nutrition.